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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Traci Mckee

November 27, 2024

5  out of  5
rating by Traci Mckee
"This office was great with help after Hurricane Helene. Sydni answered all of my questions regarding our claims."
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Kevin McKee

November 27, 2024

5  out of  5
rating by Kevin McKee
"I called in with questions about renters insurance that I will need in the future and Sydni was super helpful. I would recommend them for any insurance needs you may have."
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Joshua Van Dyke

November 26, 2024

5  out of  5
rating by Joshua Van Dyke
"Met in person with Dustin, and he was great! Excellent facility, excellent customer service, excellent prices!"
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Kimberly Wilder

November 26, 2024

5  out of  5
rating by Kimberly Wilder
"This office was very quick and efficient to give me an auto quote. I appreciated the time and professionalism!"
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Amanda Mitchell

November 20, 2024

5  out of  5
rating by Amanda Mitchell
"Moving from Florida with a hate for insurance companies, but luckily that changed! Sydni was so helpful, and eased all my worries. Highly recommend this office for all your insurance needs!"
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Mary Riddle

November 20, 2024

5  out of  5
rating by Mary Riddle
"Great service! Sydni was super helpful and patient and took the time to answer all my questions. Highly recommend!"
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Terry McDaniel

November 11, 2024

5  out of  5
rating by Terry McDaniel
"Dustin was a great help with assisting me with my new policy. He is very knowledgeable and the process was seamless. Will definitely be recommending him to other people."
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Stephanie Bair

November 5, 2024

5  out of  5
rating by Stephanie Bair
"Megan and her team are always so helpful with working on all our policies. We have a college student and multiple vehicles, her and her team will always look try and find me better coverage and try to lower our cost. Appreciate them always."
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Sabrina Pearce

November 1, 2024

5  out of  5
rating by Sabrina Pearce
"David was very helpful and friendly i will refer everyone that is looking for car insurance."
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Maria Rodriguez Santaella

October 23, 2024

5  out of  5
rating by Maria Rodriguez Santaella
"Davide Laing is very professional, was able to answer all my concerns and questions. He has patience and goes above and beyond to satisfy his client. Thank you."
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Anthony DeMichele

October 22, 2024

5  out of  5
rating by Anthony DeMichele
"Excellent customer service. Thorough and timely follow-up."
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Katreic Plunkett

October 18, 2024

5  out of  5
rating by Katreic Plunkett
"I’m incredibly absent minded and I forget to send in my mileage for additional discounts, they always send me a reminder text and I really appreciate that!! Me and my pockets thank you!"
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Lindsey Sprouse

October 16, 2024

5  out of  5
rating by Lindsey Sprouse
"Amazing customer service. I felt like they treated me as family and helped me create a policy that tailored to my family’s needs."
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Nadine Milhouse

October 11, 2024

5  out of  5
rating by Nadine Milhouse
"I have been with Megan OConnell for years, I am pleased with the serving of State Farm!"
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Joe Lockard

October 11, 2024

5  out of  5
rating by Joe Lockard
"The office is always helpful and a available when I need them"
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Wanda Henry

October 3, 2024

5  out of  5
rating by Wanda Henry
"David was very kind and patient working with me and answering questions where there was confusion and able to dispel any misunderstandings and clarifications I needed"
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Jeffrey Fine

September 30, 2024

5  out of  5
rating by Jeffrey Fine
"Excellent staff and ideal policies that are tailored to our individual needs"
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Claire Peterson

September 24, 2024

5  out of  5
rating by Claire Peterson
"Excellent service! Would not recommend anyone else to handle my insurance. Megan & her team understand my financial needs; they go above & beyond!"
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Jena Shute

September 24, 2024

5  out of  5
rating by Jena Shute
"I continue to be impressed by Megan and her staff! Sydni is kind and patient, and I truly appreciate the time taken recently to answer my questions. Overall, the staff is very knowledgeable and efficient, and a pleasure to work with!"
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Caroline Brazell

September 24, 2024

5  out of  5
rating by Caroline Brazell
"Megan & her team are incredible! They do a fabulous job of taking care of customers, answering questions, & providing information that customers need. Her team is friendly, knowledgeable & responds quickly when you need something. If you’re looking for a quote or to switch your insurance policies to professionals who will really take care of you, reach out Megan & her team!"
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Michael Bijos

September 22, 2024

1  out of  5
rating by Michael Bijos
"I had a renters insurance plan with Megan O’Connell State Farm, and the experience has been nothing short of a nightmare. When my lease for my apartment ended in May, I canceled my renters insurance and was supposed to receive a refund for the remaining amount. That was nearly six months ago, and I have yet to see a dime. Despite numerous assurances from both the office and corporate that the refund check was sent out on three separate occasions, nothing has ever arrived. To make matters worse, they haven’t provided any tracking information or updates. Communication has been abysmal—it’s like they completely forgot about me after the initial cancellation. The customer service is horrendous and completely ineffective. The only time Megan O’Connell personally reached out to me was after I left a negative review—four months into the issue. She assured me that they would resolve the problem and asked me to delete my nasty review. Well, that was clearly a lie because nothing has changed. In fact, now Megan isn’t even responding anymore. I called the office twice to speak to her and wrote her an email, which led to nothing. This company is a joke and a waste of time. Their handling of this situation feels entirely fraudulent, and I would strongly advise anyone to stay away. Do not sign up for anything with Megan O’Connell State Farm. It’s been the most frustrating and dishonest experience I’ve ever dealt with. If I could give them negative stars, I would."
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Pat Casey

September 19, 2024

5  out of  5
rating by Pat Casey
"Sydni helped us save money on our State Farm policy today! What an awesome customer experience with State Farm and Sydni! Thank you very much for helping our family. 😊"
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bubba haralson

September 18, 2024

5  out of  5
rating by bubba haralson
"Very helpful and kind."
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HeauXXX Apparel

September 17, 2024

5  out of  5
rating by HeauXXX Apparel
"I have been with Megan O’Connell for years. Her office handles my personal insurance needs and my business needs. I have always been impressed with her comprehensive knowledge of all things insurance related and by the friendliness of the staff. They are always there to help me with questions and to handle any issue that arises. If you are looking for a great insurance broker to work with Megan can handle anything. 100% recommend her."
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Beth Mattox

September 13, 2024

5  out of  5
rating by Beth Mattox
"Sydney was a great help. She answered all my questions and was overall knowledgeable about my claim. It was a pleasure speaking with her!"